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Privacy and Data Protection Hub

We are Committed to Protecting Your Privacy

At Clements, we take the protection of your data extremely seriously. Our commitment to respecting and actively protecting your non-public information is ingrained in everything we do, from the very beginning.

Data Processing & Retention

That’s why we process your data with your prior consent, and only retain your information for as long as necessary.

Data privacy and protection illustration.

Multi-Tier
Data Protection

Clements maintains multiple layers of protection for your data. We follow physical, electronic, and procedural safeguards to make sure that your information always stays secure.

Compliant in Multiple Jurisdictions

We follow multiple data protection regulations to keep your data safe. We comply with the General Data Protection Regulations (GDPR), as well as the California Consumer Protection Act (CCPA), and others.

Continuous Privacy Protection Efforts

Our Privacy Liaison Committee

We took our privacy program to the next level by forming a Privacy Liaison Committee with representatives from all departments across Clements. The Committee actively collaborates and works on:

  • Ongoing internal education and communication confirming that the value of your data is understood and data protection is of utmost importance
  • Ensuring Clements is a privacy-centric organization
  • Regularly reviewing privacy legislation and introducing internal policy amendments
  • Organization-wide guidance and training on new geographic rules and legislation, use of technology, and digital tools
  • Reviewing and contributing to risk mitigation procedures
  • Developing appropriate policies, standard, and controls

Frequently Asked Questions

Still have questions? This FAQ answers common questions people have about their data and privacy.

Will my information only be held in my home country?

Because of the international nature of our business, we may sometimes need to send your data to third parties located outside of your home country. Your data will only be transferred to related business parties if it is a necessity, and we follow multiple safeguards in the process to ensure your data remains protected.

What is a subject access request and how do I make one?

A Subject Access Request will allow you to verify whether Clements is processing your data, and, if so, to have access to the processed information. We attempt to reply to all requests within 30 days of receipt. You can find more information in our subject access policy. If you would like to make a Subject Access Request, please click here.

What constitutes the consent to process my data?

Clements will ask for your express consent to process your data, in line with the applicable regulations. We will also ask for your preferred method of contact and whether you would like to receive updates on new products and services.

How do you collect Personal Information?

We collect Personal Information in a variety of ways.

  1. Directly from our clients or their agents
  2. Indirectly from our clients or their agents
  3. Directly and indirectly from activity on Clements.com
Will you disclose my information to third parties?

We do not disclose your Personal Information to third parties for the purposes of marketing or sales solicitation of any kind. We do not sell customer data to third parties. However, when a third party performs a business function related to the services we provide, we may share your data with them to ensure we can provide you with the best possible service.

Where can I learn more about your services?

Please see the following sections on our website:

Or email us at request@clements.com with your questions.

Who can I speak to about my current policy?

You can contact inquiries@clements.com.

How do I submit a complaint?

You can send details of your complaint to complaints@clements.com.

I have received an Encrypted email from you. How do I open it?

Please click on this link for instructions to open Encrypted emails: https://www.clements.com/email-help.

If you are still unable to open your email please contact your Clements representative or enquiries@clements.com.

Learn More About Privacy at Clements

Read our corporate Privacy Policy here.

Read our Terms and Conditions here.

Make a Subject Access Request here.

Contact our Legal Affairs and Compliance department at compliance@clements.com.