Email Help

How to Access Encrypted Emails

We encrypt our emails to ensure your data security and privacy.

This is a best practice and part of HIPPA compliance. In this easy step-by-step guide you will learn how to open our encrypted emails. If you have any questions about the process, please don’t hesitate to reach out to your Account Executive.

Lock and key

Step 1

When an encrypted email message is received it will appear as below. Click “Read the message”

Step one

Step 2

A) If you use a Microsoft account (Hotmail, Live, etc) you can access the message by signing into your Microsoft account and proceed to Step 3.

B) If you use Gmail or Yahoo! Mail you will see one of the 2 buttons below. Click the appropriate button in the email and proceed to Step 3.

Sign in with Google and sign in with Yahoo icons

  C) If you do not use one of the email providers mentioned above then you will receive a “One-time password”. Click “Sign in with a one-time passcode” link.

Step 2 C

This will generate an email with a one-time passcode which will give you access to the encrypted message.

Step 2 C

Please Note: The code will expire after 15 minutes, so if not used in time you will have to get a new code.

Step 2 C

Step 3

Once the email has been opened it will function like a regular email. You will be able to reply, forward, and open attachments.
As long as the word “Encrypt” is in the subject line,your message will be sent encrypted.