Terms & Conditions USA
Payment
You may pay for your policy by MasterCard, VISA, American Express, Discover Card, Check or Money Order. Checks and Money Orders should be made payable to Clements Worldwide.
Privacy Policy
Clements Worldwide believes that our clients’ personal information should be carefully protected. For this reason, we are committed to protecting your non-public personal information and using it only as appropriate or necessary to service and administer your policy. Our Privacy Policy provides detailed information on our practices and policies as they relate to information collection, information security and information sharing to third parties and to members within our corporate family.
Review our complete Privacy Policy.
Policy Delivery
We will process your information as soon as possible. If any additional information is needed, an Account Executive will contact you within 2 business days. Once your application is approved, we will email your policy contract along with your declarations page to the email address indicated on your application.
Cancellation Policy
You may cancel your policy at any time. All policy cancellation requests must be submitted to Clements Worldwide in writing by email. Once coverage is canceled, refunds are available according to the terms and conditions stated in your policy.
Clements’ Commitment to Service
We do our best to provide exceptional service, but sometimes issues arise. If you have encountered a problem, please contact us immediately using the procedure below so we can resolve your issue as quickly as possible. We look forward to serving you!
How to Submit a Complaint
Telephone is the quickest way to submit a complaint. Call us at: 44(0) 33.0099.0104
Alternatively, you can reach us via email or post at: complaints@clements.com
Or mail your complaint to:
Complaints
Clements Worldwide
1220 L Street NW, Suite 1200
Washington, DC 20005
Please provide the following information:
- Address with postcode
- Telephone number
- E-mail address
- Policy number
- Reason for your complaint
What Happens Next?
Clements’ Complaint Resolution Procedures
- Summary resolution: If Clements can resolve your complaint within three business days, we will send you a summary resolution letter as confirmation and explain the role of the Department of Insurance, Securities, and Banking (DISB).
- Acknowledgement: If Clements is unable to resolve your complaint within three business days, we will send you an acknowledgement detailing our complaint resolution process and include information regarding the DISB.
- Eight-week update: If Clements cannot resolve your complaint within eight weeks, we will provide an explanation with an approximate timeline for a final response. We will also include a statement of your right to contact the DISB.
- Final Response: If Clements is unable to resolve your complaint within three working days, we will send you a final response which confirms our investigation, decision, and next steps. It also includes information about the DISB.
Complaint Escalation
Should you find Clements’ final written response unsatisfactory, you may ask the DISB to review your complaint. This does not affect your right to legal action.
You can contact the DISB at:
Email: disbcomplaints@dc.gov
Tel: +1.202.872.0060
Web: File a Complaint or Report Fraud | disb.dc.gov
Ongoing Access to Privacy Policy
We will provide a notice of our privacy policy annually, as long as you have a continuing customer relationship with us. This policy may change from time to time, but you can always review our current policy by visiting our Web site at clements.com or request a copy of your information by contacting us at our offices below:
Washington, DC
1220 L Street NW, Suite 1200
Washington, DC 20005
+1.202.872.0060
London, UK
The Walbrook Building
25 Walbrook
London, UK EC4N 8AW
Gibraltar
1st Floor
Grand Ocean Plaza
Ocean Village
Gibraltar, GX11 1AA
+00350 57826000
Dublin, Ireland
Alexandra House
3 Ballsbridge Park
Ballsbridge, Dublin 4
Dublin, D04 C7H2, Ireland
International: +353 1 9645098
Terms & Conditions UK
Payment
You may pay for your policy by MasterCard, VISA, American Express, Discover Card, Check or Money Order. Checks and Money Orders should be made payable to Clements Worldwide.
Privacy Policy
Clements Worldwide believes that our clients’ personal information should be carefully protected. For this reason, we are committed to protecting your non-public personal information and using it only as appropriate or necessary to service and administer your policy. Our Privacy Policy provides detailed information on our practices and policies as they relate to information collection, information security and information sharing to third parties and to members within our corporate family.
Review our complete Privacy Policy.
Policy Delivery
We will process your information as soon as possible. If any additional information is needed, an Account Executive will contact you within 2 business days. Once your application is approved, we will email your policy contract along with your declarations page to the email address indicated on your application.
Cancellation Policy
You may cancel your policy at any time. All policy cancellation requests must be submitted to Clements Worldwide in writing by email. Once coverage is canceled, refunds are available according to the terms and conditions stated in your policy.
Clements’ Commitment to Service
We do our best to provide exceptional service, but sometimes issues arise. If you have encountered a problem, please contact us immediately using the procedure below so we can resolve your issue as quickly as possible. We look forward to serving you!
How to Submit a Complaint
Telephone is the quickest way to submit a complaint. Call us at: 44(0) 33.0099.0104
Alternatively, you can reach us via email or post at: complaints@clements.com
Or mail your complaint to:
Complaints
Clements Worldwide
The Walbrook Building
25 Walbrook
London EC4N 8AW
Please provide the following information:
- Address with postcode
- Telephone number
- E-mail address
- Policy number
- Reason for your complaint
What Happens Next?
Clements’ Complaint Resolution Procedures
- Summary resolution: If Clements can resolve your complaint within three business days, we will send you a summary resolution letter as confirmation and explain the role of the Financial Ombudsman Service.
- Acknowledgement: If Clements is unable to resolve your complaint within three business days, we will send you an acknowledgement detailing our complaint resolution process, and include information regarding the Financial Ombudsman Service.
- Eight-week update: If Clements cannot resolve your complaint within eight weeks, we will provide an explanation with an approximate timeline for a final response. We will also include a statement of your right to contact the Financial Ombudsman Service.
- Final Response: If Clements is unable to resolve your complaint within three working days, we will send you a final response which confirms our investigation, decision, and next steps. It also includes information about the Financial Ombudsman Service.
Complaint Escalation
Should you find Clements’ final written response unsatisfactory, you may ask the Financial Ombudsman Service (FOS) to review your complaint. This service is free and independent of Clements. Please note: the FOS will only consider your complaint once Clements has issued a final decision, and you have six months from the date of that decision to file your complaint. This does not affect your right to legal action.
You can contact the Financial Ombudsman Service at:
Email: complaint.info@financial-ombudsman.org.uk
Tel: 44(0)0800 023 4567
Tel: 44(0)0300 123 9123
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Additional resources regarding Financial Ombudsman Service can be found at: financial-ombudsman.org.uk
Ongoing Access to Privacy Policy
We will provide a notice of our privacy policy annually, as long as you have a continuing customer relationship with us. This policy may change from time to time, but you can always review our current policy by visiting our Web site at clements.com or request a copy of your information by contacting us at our offices below:
Washington, DC
1220 L Street NW, Suite 1200
Washington, DC 20005
+1.202.872.0060
London, UK
The Walbrook Building
25 Walbrook
London, UK EC4N 8AW
Gibraltar
1st Floor
Grand Ocean Plaza
Ocean Village
Gibraltar, GX11 1AA
+00350 57826000
Dublin, Ireland
Alexandra House
3 Ballsbridge Park
Ballsbridge, Dublin 4
Dublin, D04 C7H2, Ireland
International: +353 1 9645098
Terms & Conditions Ireland & EU
Payment
You may pay for your policy by MasterCard or VISA.
Privacy Policy
Clements Worldwide believes that our clients’ personal information should be carefully protected. For this reason, we are committed to protecting your non-public personal information and using it only as appropriate or necessary to service and administer your policy. Our Privacy Policy provides detailed information on our practices and policies as they relate to information collection, information security and information sharing to third parties and to members within our corporate family.
Review our complete Privacy Policy.
Policy Delivery
We will process your information as soon as possible. If any additional information is needed, an Account Executive will contact you. Once your application is approved, we will email your policy contract along with your declarations page to the address indicated on your application.
Cancellation Policy
You may cancel your policy at any time. All policy cancellation requests must be submitted to Clements Worldwide in writing by e-mail to ireland@clements.com Once coverage is canceled, we will apply the correct cancellation rate according to the terms and conditions stated in your policy.
Clements’ Commitment to Service
We do our best to provide exceptional service, but sometimes issues arise. If you have encountered a problem, please contact us immediately using the procedure below so we can resolve your issue as quickly as possible. We look forward to serving you!
How to Submit a Complaint
Telephone is the quickest way to submit a complaint.
Call us at: in Ireland+1800 44 99 33, from abroad +353 1 9645098
Alternatively, you can reach us via email at complaints@clements.com
Or write to us:
Complaints
Clements Worldwide
The Walbrook Building
25 Walbrook
London EC4N 8AW
Please provide the following information:
- Address
- Telephone number
- E-mail address
- Policy number
- Reason for your complaint
What Happens Next?
We will send you an acknowledgement detailing our complaint resolution process and include information regarding the Financial Services and Pensions Ombudsman, Lincoln House, Dublin D02 VH29 www.fspo.ie.
We Are Committed to Protecting Your Privacy
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