Claims

We believe international claims should be as easy as possible. That’s why we handle claims in house, cutting out overseas or local adjusters to save you time and aggravation. 

Here are the steps you need to file a auto or property claim:

Step 1: Request your Claims Packet  

Complete the Claims Packet Request Form to give us a brief description of your policy and type of claim.  

Step 2: Complete your Claims Information Packet 

Once you receive the Claims Packet via email, complete the packet and follow the instructions for submission. Always be sure to save a copy for your records.  

Step 3: Claims Review 
Once we receive your completed Claims Packet, we will immediately review your claim. Covered claims are typically settled within two to three weeks.  

We’re here to guide you and answer any questions during the claims process.  

For Personal Insurance Claims:
Phone: +1.202.872.0060 or 1.800.872.0067 
Fax: +1.202.521.1815 
Email: claims@clements.com 

If you are unable to email your claims packet, please send to ATTN: Claims Team, Clements Worldwide, 1301 K St NW, Suite 1200 West, Washington D.C., 20005. Please note, mailing your Claims Packet will add an extra two to three weeks to the process.  

For Commercial Insurance Claims: Please contact your Account Manager or commercialclaims@clements.com