Frequently Asked Questions
We believe it's a good idea to have private coverage for a variety of reasons. More often than not, the insurance provided by an employer is not enough, and if you leave your current employment, you may lose that coverage.
Term Life is life insurance coverage for an agreed upon amount of time. Our coverage starts from a 5 year term all the way to a 30 year term. Other models include trusts, whole life, and decreasing terms. Typically term life is the most appropriate type of coverage, and is the most affordable option.
The standard premium is based on age, gender, smoking status, nationality, country of residence, the period of cover and sum assured selected. Standard premiums could be improved by a person’s socio-economic score, based on education and level of income.
Medical underwriting may be required, depending on the person's age, sum assured selected and where the person lives – all depending on the level of risk. The higher the risk, the more likely it is that medical underwriting will occur.
Please complete the applicable questionnaire on our website so we can better understand how often you do this, where and under which conditions in order for us to assess the risk correctly.
Guardrisk Life International Limited issues all Unilife policies. Guardrisk is a wholly owned subsidiary of MMI Holdings, who is listed on the Johannesburg Stock Exchange. They have operations in 18 countries, including South Africa, the United Kingdom, Hong Kong and Singapore, and employ over 17 500 staff worldwide. Both Guardrisk and MMI are rated ‘Aaa’ by Moody’s.
No, your quoted premium is what you pay.
Any related third party such as your spouse, your company or your trust can own your policy. If such a third party owns your policy, they will be recorded on your policy as the policyholder, while you will be recorded as the life assured.
Any related third party such as your spouse, your company or your trust can pay the premiums. If they are recorded as the Policyholder, you don’t need to do anything further. If not, please complete a Third-party payer form, which can be found on your portal.
Please complete a policy assignment form, which can be found on your portal.
The online application form provides for the appointment of beneficiaries. If you wish your Trust to be a beneficiary, simply record the Trust name in the relevant section.
You may at any time, and as often as you wish, appoint, change or remove as many beneficiaries as you like to your policy. To do this, please complete a Beneficiary Designation form available on your portal. The last updated nominations on record are assumed to be your appointed beneficiaries.
You may elect not to appoint any beneficiaries to your policy. In the absence of a will, it is generally preferable to have nominated beneficiaries to avoid legal difficulties that may arise if a claim is made. We would recommend that you discuss this with your personal financial planner.
In the case of a trust, we recommend that you seek advice from your personal financial planner for assistance and guidance based on your personal circumstances and needs.
Your beneficiaries should contact us and a Consultant Benefits representative will guide them through the process. Alternatively, please refer to the Individual claims process guide available on the website.
Please contact us and we will provide you with a copy.
Please contact us for assistance.
Yes you can. Please bear in mind, the additional cover applied for may be capped to comply with our maximum total benefits available. Please contact your financial advisor for advice in this regard.
Once your Policy has started, and as long as you pay all your premiums when they fall due, it does not matter which changes you make to your country of residence, lifestyle, occupation or travel obligations; your premium and cover will remain unaffected. They are guaranteed to remain the same for the duration of the Policy Term.
It is a good idea to keep us informed with your contact details of all times and you must inform us of any change to your country of residence or your occupation.
If you are not satisfied, please contact us either by telephone or email. We take client service and satisfaction very seriously and any concerns will be dealt with as quickly and efficiently as possible. If you ever need to make a complaint about your policy, please contact us in the first instance, using the address or the contact numbers overleaf. Details of our complaint handling process are available upon request.
You also have the option to make your complaint to the Financial Services Commission of Mauritius. You should obtain a Complaints Form from their website and submit this, with any supporting evidence of your complaint, to The Chief Executive Financial Services Commission, FSC House, 54 Cybercity Ebene, Mauritius
Email: firstname.lastname@example.org | Telephone +230 403 7000 | Fax +230 467 7172
Once in force, any Unilife T100, Term Assurance or Decreasing Term Assurance premium is fixed and will not change throughout the term regardless of the country of residence, occupation and lifestyle changes.
We understand that sometimes there are circumstances beyond one's control, and we therefore provide a ninety (90) day grace period to make allowance for instances when you may not be able to pay your premiums on time. Any policy that exceeds 90 days in arrears will be cancelled, without any value. If you should die while your policy is in arrears but still in force, the policy benefits will be paid out, but we may deduct the overdue premiums from the policy benefits.
Any policy benefits paid will be paid to the beneficiary or beneficiaries without any deduction of tax. The tax treatment of any benefits taken from this policy will depend on the personal circumstances of the beneficiary or beneficiaries, including their country of residence at that time. We are unable to provide individual tax guidance and recommend that you always consult your financial adviser, insurance broker or tax adviser, particularly if you are in any doubt as to the extent to which you may be liable for any tax under this policy. If the policy is held in trust, then different taxation rules may apply.
The tax and legislative information contained in this document is based on Unilife Limited's understanding as of February 2017 and may change in the future.