Frequently Asked Questions
Frequently Asked Questions about Auto Coverage in the United Kingdom.
Up to 30 days from the time you quote. Once those 30 days are up, you will need to re-quote.
Policies are annual.
Your phone number is one of the details that the insurance provider will need to include in your policy document. Don’t worry; we won’t share your contact details with any third parties.
Your address is necessary for your policy document. Your address and location will have a bearing on the cost of your policy.
Occasionally, post codes are entered into our form that our system cannot locate. If this happens to you, just enter a post code from a nearby area, we’ll be able to get you an accurate quote.
In general, three main levels of cover available to drivers in the UK: third party only; third party, fire and theft; and comprehensive. Of these, Clements offers fully comprehensive coverage. Click here to learn about benefits and features.
Your car will show on the MID within 7 business days of your policy purchase.
Add-ons are only available at the time of purchase and renewal. If you have a specific need regarding add-ons during the term of your policy, please give us a call at +44(0) 33 0099 0100 so we find a solution that fits your needs.
Windscreen cover is included on all our policies, subject to your policy excess. Please refer to your policy to confirm cover levels or contact us with any questions.
It depends on your policy – please refer to your plan.
If you wish to cancel your policy for any reason, please contact us on: +44(0) 33 0099 0100.
If I have an issue with my insurance coverage or the servicing of my policy, who should I contact?
If you need to contact us for help or to file a complaint, please contact us by email or by mail at:
40 Lime Street
London, UK EC3M 7AW
Or call us: +44(0) 33 0099 0100
Excess in some countries is known as "Deductible".
The excess is the amount that you, the policyholder, are responsible for in the event of a claim. The total excess is made up of two parts: voluntary and compulsory. Compulsory excess is the minimum excess set by the insurer and is shown in your policy documents. Voluntary excess is chosen by you and is in addition to your compulsory excess.
Does my choice of car affect the cost of my policy?
The type of car you drive will have a bearing on the price of the policy offered to you. Generally speaking, cars are classified into 50 possible groups based on factors like engine size, power, and the cost of repairs.
There will be a penalty fee associated with early cancellation. If you cancel your policy within the first 14 day period, this will be deemed “Cooling Off Period” and you will be charged a minimum £28.00 by the insurer and in addition to this we will retain £50.00. Cancellation rates increase thereafter the 14 day cooling off period.