Unparalleled Claims Response

Clements International strives to make all international claims as simple as possible. Almost all claims that are reported under our international programs are handled directly with Clements International in Washington, DC. We strongly believe that the use of overseas/ local adjusters unnecessarily complicates a very simple process.

The following information will help you in documenting and filing your claim. Please read the following information thoroughly, noting the documentation that will be necessary to complete your claim submission.

  1. Claims Packet Request Form
    Complete the Claims Packet Request Form by clicking on the link to below. This will provide us with a brief description of your policy and type of claim.

  2. Claims Information Packet
    You will receive a full claim packet in PDF format by e-mail which states exactly what information is necessary to document your claim. Complete the packet and send it back to our office by e-mail or mail. Be sure to save a copy for your records and submit all requested paperwork.

  3. The Why Information
    Depending on the type of claim the following document may be necessary. Insurance commissioners set minimum requirements for documenting a loss. These requirements vary with different kinds of losses. We have reduced these documentation requirements to the absolute minimum in order to make your claims filing experience less cumbersome and time-consuming.

    The following are documents required depending on the nature of your claim:

    Loss Report
    In every case a Loss Report containing loss information and statement of loss must be completed and signed.

    Police Reports
    In those cases where an auto collision or crime occurs, the company will require some evidence of a report to the police or a civil authority. This is a requirement of all policies, although in a few circumstances, it is waived. This requirement of notice to the authorities is an effort to obtain assistance toward recovery of the property and to aid law enforcement.

    Embassy Reports
    In the event that a police report is impossible to obtain, an Embassy Report will be accepted. This report should include the circumstances of the loss and be certified by the Regional Security Officer or an equivalent Embassy representative.

    Responsibility for Loss
    In any loss, if another party is even remotely responsible for the loss, send full details to include: name, address, all contact numbers and this person’s relationship to the loss. Please use the loss report form to provide this information.

  4. Claims Review
    Once we receive your complete claims packet we will immediately review your claim. Covered claims are typically settled within 2 – 3 weeks.

  5. A Call Away
    1.202.872.0060 or 1.800.872.0067
    If you have any questions or need additional instructions during the claims process, do not hesitate to call. Our staff is available to make this as clear and easy as possible.