Complimentary Expat Services
As a complimentary benefit, customers have access to a suite of international travel services. You may access all of the service listed below at 1.715.295.5454 (collect calls accepted) or 1.866.729.5223 (U.S. toll-free).
For more information the individual services your ProfessionalsAbroad policy provides, click on the links below:
Emergency Travel Services
Concierge Service
Worldwide Travel Assistance
Medical Assistance
Assistance Case Testimonials
Emergency Travel Services
This service provides 24-hour travel assistance during any type of travel emergency.
- Last-minute/emergency travel assistance such as rebooking flights, making hotel reservations, or locating ground transportation
- Lost passport/travel documents assistance
- Lost baggage search; stolen luggage replacement
- Emergency cash advance assistance
- Embassy or consulate information
- Urgent message relay to family, friends, or business associates
- Legal or accounting referrals/bail bond assistance
- Literature fulfillment
- Security and evacuation assistance
- Roadside assistance
Concierge Service
A personal service which will be your guide to quality services, such as hotels, restaurants or events, throughout the world.
- Theater, music, or sporting event tickets
- Restaurant referrals and reservations
- Golf course tee time reservations and referrals
- Find, wrap, and deliver one-of-a-kind gifts
- Provide special occasion reminders and gift ideas
- Floral services
- Theater, music, or sporting event tickets
- Prescription delivery
- Door-to-door transportation services
- Up-to-the-minute stock quotes and sports scores
- Movie and theater information
- Horoscopes
- Lottery results
- Worldwide Travel Assistance
Worldwide Travel Assistance
No request is too large or too small when it comes to the client services travel assistance division. Before and during a trip, travelers can call for:
- Currency conversion or purchase
- Visa/passport requirements
- Up-to-the-minute weather and/or ski reports
- Up-to-the-minute travel delay reports
- Up-to-the-minute travel medical and safety advisories
- Guaranteed hotel check-in
- Up-to-the-minute travel supplier strike information
- Ground transportation upon arrival
- Worldwide public holiday information
- Long-distance calling cards for worldwide telephoning
- Translator or interpreter assistance by telephone
Medical Assistance
This service will help you locate and receive quality medical care anywhere in the world.
- Medical evacuation and transportation assistance
- Medical and dental referrals
- Repatriation of mortal remains
- Emergency prescription replacement
- Eyeglass and corrective lens replacement assistance
- Dispatch of doctor or specialist to hotel
- Visitor to bedside of hospitalized member
- Return travel arrangement for family members
- In-patient and out-patient medical case management
- Direct billing to medical providers
- Medical cost containment / expense recovery
- Translator or interpreter assistance by telephone
Concierge Service
"I had a crucial client in town with no place to go. With one call to Travel Guard I secured tickets to a popular musical and obtained information on restaurants and rail transportation. Travel Guard, I’ll be calling again."
-A. Rothchild
Emergency Travel Services
"After a day of misfortunate events, lost luggage and failed promises only brought additional unpleasant travel experiences for Frances M. Traveling to celebrate a friend’s birthday, Frances experienced several unfortunate travel mishaps – long flight delays, poor weather conditions, and more than 12 hours sitting on the runway – only to have her luggage lost by the airline. She then contacted the airline to locate her bag and received assurance that the luggage would arrive at her final destination.With no luggage in sight upon arrival, Frances contacted Expatriate Concierge Services. The representative quickly phoned the airline, and provided regular updates of the situation to Frances. Later that same day, Frances received her luggage, and a follow-up call from her representative ensuring that all items within the luggage were in good condition."
To access all of the service listed above, contact Travel Guard Assistance Services at 1.715.295.5454 (collect calls accepted) or 1.866.729.5223 (U.S. toll-free).