I was treated exceptionally well by your folks. I received my claim payment in a timely manner once the repairs were complete. The follow-up and ownership your staff showed was very impressive. You have truly excellent customer service. I will definitely recommend your firm to my expat friends.
Account Manager, Costa Rica
I recommend Clements to EVERYONE I meet that will be traveling or living abroad. I have been a Clements customer since I first joined the Foreign Service and look forward to using Clements during the rest of my career.
Foreign Service Officer, Mexico
If I go overseas again, I will most likely contact Clements about my household effects insurance policy. I have received excellent service from Clements for the best part of 20 years. Thank you.
Coordination Officer, U.S. Department of State
Dear Clements,
Thank you for your attention to my issue and prompt response. This is yet another reason why Clements International and the Insurance company of choice for my family.
Thank you again.
Computer Specialist, U.S. Department of State
Vilnius, Lithuania
I want to thank you for your quick response to our questions.
Again, thanks. You have been a tremendous help and it is appreciated at this stressful time.
Happy holidays to you also!
Middle School Principal
Caracas, Venezuela
Dear Clements,
"I just wanted to follow up my last letter to provide you with official compliments to your services.
I have been dealing with the most frustrating chronic condition of my life (my first) and it has completely changed my life.
I have always felt Clements has been extremely fair and accommodating, and I have not wanted to rack up expensive medical bills for your company.
That said, there have been a few this year, and I truly appreciate that Clements has been considerate, has paid them, and has provided me with payment for the follow up doctors visits this year that have enabled me to begin managing the condition more effectively.
Given many negative insurance company reputations in America, I continue to feel confident in your services and I feel that you have dealt with my case fairly and respectfully. I just want to thank you again for your excellent service. I am very happy to be a client of Clements."
USAID Contractor
Vietnam
"I have been with Clements for 15+ years.
Clements has provided consistently excellent service over the decades.
Many thanks!"
U.S. Government Employee
Brazil
"I just want to say that I truly appreciate your excellent service.
I was worried about the number of hospital visits and bills this has incurred, and relieved to see that your team has responded with understanding.
Please forward this to anyone who is working on my account, and thank you again for being an upstanding company. Given the plethora of bad experiences that people readily recount in dealing with insurance companies, I must say it is a pleasure, truly, to do business with Clements."
USAID Contractor
"I am pleased to say that the claims process was extremely easy and hassle-free and the claims supervisor who handled our claim did a fantastic job. My wife and I are both very pleased with the manner in which our claim was processed.
This experience was the first time in a long time where a claims department (for any type of claim) took us into consideration first. It has been our experience that the customer usually comes last and customer service departments rarely are helpful until several complaints have been made up the chain of command. Your representative displayed superb customer service and should be commended for her professionalism. She made us feel like she was taking care of us throughout the entire process. We truly appreciate all of her assistance.
My wife and I both agree that whenever we have a colleague inquire about which insurance company to use, especially overseas, we will recommend Clements. Keep up the good work."
Agent, U.S. Foreign Service
Kingdom of Bahrain
"I am extremely satisfied with the products/ services and staff of Clements. My claims representative was very professional and her handling of my claim was welcome relief after the tragic event which led to the loss. It was a truly painless process and it was a pleasure working with her."
Foreign Service Officer
South Africa
Greetings from Denmark…
"I just returned from a field trip to Zambia and Malawi visiting expatriate customers and I have to share a story with you.
I met with the Country Director of a large German NGO [who was recently involved in an accident.] After 935 km a truck hit [the Director] and he needed to report the damage of approx EUR 5,000 to Clements. He was a little worried about getting the claim paid, but he said “I am sooo impressed with the professionalism and the way the whole ‘problem’ was handled by Clements and after 2-3 days the amount was at my bank account and I could have the damage repaired” - He was so impressed with you guys!"
Take care,
Kjaer Group
"I have to say that clearly what brings me back to Clements is the wonderful service and quotes that I receive. I greatly appreciate your prompt and friendly service. While I enjoy the best rates, I do have to say that your service and easy of business is simply outstanding. I have sent [the following] email to my entire faculty:
I continue to have wonderful service and prices for insurance with a company called Clements International. I currently have homeowners insurance and now have car insurance through them. It is designed and targeted towards expats, with an area in international teachers. I give them a plug without any advertising commission from Clements, only because I continue to find they have the lowest rates and give nearly hassle free claims. I have heard the same from others. They are accepted by the Dutch government since they work through local insurance agencies…"
International School Administrator
The Netherlands
"Just wanted to let you know that Clements has been extremely helpful with all of our insurance needs and especially with this claim. It is difficult to deal with getting repairs here completed so it was nice that we did not have any problems with the insurance.
I have definitely recommended you to others here. Thanks again."
Sincerely,
Diplomatic Attaché
Jamaica
"I am more than satisfied with Clements International. I have recommended Clements to everyone here at post in Sarajevo. I think most people carry Clements insurance here. I also had my car broken into in December and I was completely satisfied with the service from Clements. Thank you!"
Regards,
Foreign Service Officer
Sarajevo, Bosnia
Dear Customer Service Rep,
"You are BRILLIANT!! Bless you for your help and support—you are a great friend to those of us trotting around overseas! You are also an asset to the company—when I think of Clements, I think of you."
Many Thanks,
Diplomat
Italy
